Refund & Cancellation Policy

01Overview

This Refund Policy explains how refunds and cancellations work for paid plans and in-app purchases in the Agni Shiksha app, operated by Qureskill Private Limited. It is part of our Terms & Conditions.

02How payments work

All purchases in Agni Shiksha are made through Google Play. Google processes the payment, issues the receipt and handles the charge on your chosen payment method. Prices are shown in Indian Rupees before you confirm.

03Refunds through Google Play (first 48 hours)

If it has been less than 48 hours since your purchase, the quickest way to get a refund is to request it from Google Play:

1. Open your order history
   Go to play.google.com/store/account/orderhistory and sign in with the Google account you used.
2. Find the Agni Shiksha purchase
   Select the order and choose Request a refund.
3. Tell Google why
   Pick a reason and submit. Google will email you its decision.

Google decides these requests under its own policy. Learn more on Google Play Help.

04Refunds from Agni Shiksha

After 48 hours, write to us. We will refund, in full or in part, in these situations:

• You were charged more than once for the same purchase.
• You paid, but the plan or content never unlocked and we could not fix it within 7 working days.
• You were charged after cancelling, as shown in your Google Play records.
• A technical fault on our side made paid content unusable for a significant part of your plan and we could not fix it.
• Any other case where a refund is required by applicable law.

Please send your request within 30 days of the charge.

05When refunds are not possible

• Change of mind after 48 hours of purchase.
• Unused time on a subscription period that has already started. We don't offer pro-rated refunds, except where the law requires it.
• Not clearing an exam, or being unhappy with your score or rank.
• Accounts suspended or terminated for breaking our Terms, such as cheating or account sharing.
• Forgetting to cancel before an automatic renewal. You can still try Google Play within 48 hours of the renewal charge.
• Purchases made through unofficial sellers or third parties.

06Cancelling a subscription

1. Open the Google Play Store
   Tap your profile picture in the top right.
2. Go to Payments & subscriptions
   Then tap Subscriptions.
3. Choose Agni Shiksha
   Tap Cancel subscription and follow the steps.

You keep access until the end of the billing period you've already paid for. Uninstalling the app or deleting your account does not cancel your subscription, so please cancel in Google Play first.

07How to request a refund from us

Email support@agnishiksha.com with the subject "Refund request" and include:

• Your registered mobile number or email.
• Your Google Play order ID (it starts with GPA.).
• The purchase date and amount.
• What went wrong, with screenshots if you have them.

We acknowledge requests within 2 working days and share a decision within 7 working days.

08Processing time

Approved refunds are issued through Google Play to your original payment method. Depending on your bank or payment provider, it can take 5 to 10 working days for the money to show up. Access to refunded content ends once the refund is processed.

09Changes to prices and this policy

We may change prices or update this policy. Price changes for subscriptions follow Google Play's notice rules, and policy updates will carry a new "Last updated" date.

10Contact

Payment questions: support@agnishiksha.com. Unresolved complaints: our Grievance Officer at grievance@agnishiksha.com, Prem Nagar, Ganga Bridge Colony, Sabour, Bhagalpur, Bihar 813210, India.